| Number of Complaints Lodged on Air Sewa Web Portal/Mobile App Against Airlines/Airports in India (As on 21.03.2017) | ||
| Particulars | Grievances Received | Grievances Closed |
| Airlines | ||
| Flight Delays | ||
| Baggage | ||
| Ticketing Fare and Refunds | ||
| Check in and Boarding | ||
| Meal | ||
| Maintenance | ||
| Cleanliness | ||
| Staff/Crew Behaviour | ||
| Person with Disability | ||
| Other | ||
| Total | ||
| Airports | ||
| Baggage/Lost and Found | ||
| Taxi Parking | ||
| Seating/Waiting Area | ||
| Cleanliness/Hygiene | ||
| Retail Shops/Food and Beverage | ||
| Trolley/Amenities/Buggy/Wifi | ||
| Air Conditioning/Maintenance | ||
| Signages/Flight Display | ||
| Person with Disability | ||
| Other | ||
| Total | ||
