| Cause-wise Statement of Complaints Received through Complaints Management System Portal in India (As on 01.04. 2017 to 31 03. 2018) | |
| Causes | Total No. of Complaints |
| Publicity | |
| Security | |
| Accident Claims | |
| Parking | |
| Tour Package Service Related Grievances | |
| Improper Behavior of Commercial Staff | |
| Improper Behavior of Non Commercial Staff | |
| Improper Behavior of Non Railway Staff | |
| Passenger Booking | |
| Reservation Issues | |
| Allotment of Seats/Berths by Train Staff | |
| Refund of Tickets | |
| Unauthorised Passenger in Coaches | |
| Booking of Luggage/Parcels/Goods | |
| Working of Enquiry Offices | |
| Non Availability of Water | |
| Catering & Vending Services | |
| Cleanliness at Stations | |
| Maintenance/Cleanliness of Coaches | |
| Malfunctioning of Electrical Equipment | |
| Punctuality of Train | |
| Complaint Related to Sleeper Class | |
| Thefts/Pilferages | |
| Bribery & Corruption | |
| Bedroll Complaints | |
| Emergency Assistance | |
| WIFI Services | |
| Retiring Room (Online) | |
| Total | |
