| Service Area/Provider-wise Performance of Quality of Service (QoS) for Basic (Wire-line) Service in India - Part I (Quarter ending September, 2020) | |||||||||
| Service Area | Service Provider | Faults Inciden- ces (No. of Faults/ 100 Subs./ Month) | Fault Repair (In %age) | Rent Rebate | Mean Time to Repair (MTTR) | Point of Inter- connection (POI) | |||
| Faults Repaired by Next Working Days | Faults Repaired within 5 Days | Faults Repaired by Next Working Day | Faults Repaired within 7 Days | POI Congestion (No. of POIs not Meeting the Benchmark) | |||||
| Benchmarks | |||||||||
| ≤7 | For Urban Areas by Next Working Day : ≥85% | For Urban Areas : ≥ 100% | For Rural and Hilly Areas : ≥ 75% | For Rural and Hilly Areas : ≥ 100% | - | ≤ 10 Hours | ≤0.5% | ||
| Andhra Pradesh | |||||||||
| Assam | |||||||||
| Bihar | |||||||||
| Delhi | |||||||||
| Gujarat | |||||||||
| Himachal Pradesh | |||||||||
| Haryana | |||||||||
| Jammu and Kashmir | |||||||||
| Kerala | |||||||||
| Kolkata | |||||||||
| Karnataka | |||||||||
| Maharashtra | |||||||||
| Madhya Pradesh | |||||||||
| Mumbai | |||||||||
| North East | |||||||||
| Odisha | |||||||||
| Punjab | |||||||||
| Rajasthan | |||||||||
| Tamil Nadu | |||||||||
| Uttar Pradesh (East) | |||||||||
| Uttar Pradesh (West) | |||||||||
| West Bengal | |||||||||
