| Service Area/Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in India - Part II (Quarter ending March, 2020) | ||||||||||
| Service Area/City | Service Provider | Customer Servcice Quality Parameters | ||||||||
| Metering and Billing | Response time to the Customer for Assistance | Termination/Closure of Service | ||||||||
| Metering and Billing Credibility- Post Paid | Metering and Billing Credibility- Pre Paid | Resolution of Billing/Charging Complaints | Period of Applying Credit/ Waiver/Adjustment to Customer`s Account from the Date of Resolution of Complaints | Accessibility of Call Centre/ Customer Care | %age of Calls Answered by the Operators (Voice to Voice) within 90 Seconds | %age Requests for Termination/ Closure of Service Complied within 7 Days | Time Taken for Refund of Deposits after Closures | |||
| ≤ 0.1% | ≤ 0.1% | 98% within 4 Weeks | 100% within 6 Weeks | within 1 week of resolution of complaint | ≥ 95% | ≥ 95% | 100% within 7 Days | 100% within 60 Days | ||
| Andhra Pradesh | ||||||||||
| Assam | ||||||||||
| Bihar | ||||||||||
| Delhi | ||||||||||
| Gujarat | ||||||||||
| Haryana | ||||||||||
| Himachal Pradesh | ||||||||||
| Jammu and Kashmir | ||||||||||
| Karnataka | ||||||||||
| Kerala | ||||||||||
| Kolkata | ||||||||||
| Madhya Pradesh | ||||||||||
| Maharashtra | ||||||||||
| Mumbai | ||||||||||
| North East | ||||||||||
| Odisha | ||||||||||
| Punjab | ||||||||||
| Rajasthan | ||||||||||
| Tamil Nadu | ||||||||||
| Uttar Pradesh (East) | ||||||||||
| Uttar Pradesh (West) | ||||||||||
| West Bengal | ||||||||||
