| Service Area/Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in India - Part II (Quarter ending June, 2018) | ||||||||||
| Service Area/City | Service Provider | Customer Servcice Quality Parameters | ||||||||
| Metering and Billing | Response time to the Customer for Assistance | Termination/ Closure of Service | ||||||||
| Metering and Billing Credibility- Post Paid | Metering and Billing Credibility- Pre Paid | Resolution of Billing/ Charging Complaints | Period of Applying Credit/Waiver/ Adjustment to Customer s Account from the Date of Resolution of Complaints | Accessibility of Call Centre/ Customer Care | Percentage of Calls Answered by the Operators (Voice to Voice) Within 90 Seconds | %age Requests for Termination/ Closure of Service Complied Within 7 Days | Time Taken for Refund of Deposits After Closures | |||
| Andhra Pradesh | ||||||||||
| Assam | ||||||||||
| Bihar | ||||||||||
| Chennai | ||||||||||
| Delhi | ||||||||||
| Gujarat | ||||||||||
| Haryana | ||||||||||
| Himachal Pradesh | ||||||||||
| Jammu and Kashmir | ||||||||||
| Karnataka | ||||||||||
| Kerala | ||||||||||
| Kolkata | ||||||||||
| Madhya Pradesh | ||||||||||
| Maharashtra | ||||||||||
| Mumbai | ||||||||||
| North East | ||||||||||
| Odisha | ||||||||||
| Punjab | ||||||||||
| Rajasthan | ||||||||||
| Tamil Nadu | ||||||||||
| Uttar Pradesh (East) | ||||||||||
| Uttar Pradesh (West) | ||||||||||
| West Bengal | ||||||||||
