| Selected State/Service Area/Provider-wise Performance of Quality of Service (QoS) for Basic (Wire-line) Service in India - Part I (Quarter ending March, 2021) | ||||||||||
| States/UT | Service Area | Service Provider | Faults Incidences (No. of Faults/ 100 Subs./ Month) | Fault Repair (In %age) | Rent Rebate | Mean Time to Repair (MTTR) | Point of Interconnection (POI) Congestion (No. of POIs not Meeting the Benchmark) | |||
| Faults Repaired by Next Working Days | Faults Repaired within 5 Days | Faults Repaired by Next Working Day | Faults Repaired within 7 Days | |||||||
| Benchmarks | ||||||||||
| ≤7 | For Urban Areas by Next Working Day : ≥85% | For Urban Areas : ≥ 100% | For Rural and Hilly Areas : ≥ 75% | For Rural and Hilly Areas : ≥ 100% | - | ≤ 10 Hours | ≤0.5% | |||
| Andhra Pradesh | ||||||||||
| Assam | ||||||||||
| Bihar | ||||||||||
| Delhi | ||||||||||
| Gujarat | ||||||||||
| Himachal Pradesh | ||||||||||
| Haryana | ||||||||||
| Jammu & Kashmir | ||||||||||
| Kerala | ||||||||||
| Karnataka | ||||||||||
| Maharashtra | ||||||||||
| Madhya Pradesh | ||||||||||
| Odisha | ||||||||||
| Punjab | ||||||||||
| Rajasthan | ||||||||||
| Tamil Nadu | ||||||||||
| Uttar Pradesh | ||||||||||
| West Bengal | ||||||||||
| North East | ||||||||||
