| Selected State/Service Area/Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in India - Part II (Quarter ending December, 2020) | |||||||||||
| States/UT | Service Area | Service Provider | Customer Servcice Quality Parameters | ||||||||
| Metering and Billing | Response time to the Customer for Assistance | Termination/Closure of Service | |||||||||
| Metering and Billing Credibility- Post Paid | Metering and Billing Credibility- Pre Paid | Resolution of Billing/Charging Complaints | Period of Applying Credit/ Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints | Accessibility of Call Centre/ Customer Care | %age of Calls Answered by the Operators (Voice to Voice) within 90 Seconds | %age Requests for Termination/ Closure of Service Complied within 7 Days | Time Taken for Refund of Deposits after Closures | ||||
| ≤ 0.1% | ≤ 0.1% | 98% within 4 Weeks | 100% within 6 Weeks | within 1 Week | ≥ 95% | ≥ 95% | 100% within 7 Days | 100% within 60 Days | |||
| Andhra Pradesh | |||||||||||
| Assam | |||||||||||
| Bihar | |||||||||||
| Delhi | |||||||||||
| Gujarat | |||||||||||
| Haryana | |||||||||||
| Himachal Pradesh | |||||||||||
| Jammu & Kashmir | |||||||||||
| Karnataka | |||||||||||
| Kerala | |||||||||||
| Madhya Pradesh | |||||||||||
| Maharashtra | |||||||||||
| Odisha | |||||||||||
| Punjab | |||||||||||
| Rajasthan | |||||||||||
| Tamil Nadu | |||||||||||
| Uttar Pradesh | |||||||||||
| West Bengal | |||||||||||
| North East | |||||||||||
