| State/Service Provider-wise Performance of Quality of Service (QoS) for Basic (Wireline) Service in Southern States of India - Part II (Quarter ending June, 2023) | |||||||||||
| States/UTs | Service Area | Service Provider | Metering and Billing | Response Time to the Customer for Assistance | Termination/Closure of Service | ||||||
| Metering and Billing Credibility - Postpaid | Metering and Billing Credibility - Prepaid | Resolution of Billing/Charging/Validity Complaints within 4 Weeks | Resolution of Billing/Charging/Validity Complaints within 6 Weeks | Period of Applying Credit/Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints- within 1 Week of Resolution of Complaint | Accessibility of Call Center/ Customer Care | Percentage of Calls Answered by the Operators (Voice to Voice) within Ninety Seconds | Termination/ Closure of Service | Time Taken for Refund of Deposits after Closures-within 60 days | |||
| < 0.1% | < 0.1% | 98% within 4 Weeks | 100% within 6 Weeks | 100% within 1 week of Resolution of Complaint | >= 95% | > =95 % | <= 7 days | 100% within 60 days | |||
| Andhra Pradesh | |||||||||||
| Karnataka | |||||||||||
| Kerala | |||||||||||
| Tamil Nadu | |||||||||||
| Southern States | |||||||||||
| India | |||||||||||
