Home Telecommunication Telecom Services Quality of Service (QoS) for Basic (Wireline) Service
Sample Data Format
 State/Service Provider-wise Performance of Quality of Service (QoS) for Basic (Wireline) Service in Southern States of India - Part II
(Quarter ending March, 2023) 
 States/UTs  Service Area  Service
Provider 		 Metering and Billing   Response Time to the
Customer for Assistance 		  Termination/Closure
of Service 
 Metering and
Billing Credibilit
- Postpaid 		 Metering and
Billing Credibility
- Prepaid 		 Resolution of
Billing/Charging/
Validity Complaints
within 4 Weeks 		 Resolution of
Billing/Charging/
Validity Complaints
within 6 Weeks 		 Period of Applying
Credit/Waiver/
Adjustment to
Customer's Account
from the date of
Resolution of
Complaints- within
1 Week of
Resolution of
Complaint 		 Accessibility of
Call Center/
Customer Care 		 Percentage of Calls
Answered by the
Operators (Voice
to Voice) within
Ninety Seconds 		 Termination/Closure
of Service 		 Time Taken for
Refund of Deposits
after Closures-
within 60 Days 
 < 0.1%  < 0.1%  98% within
4 Weeks 		 100% within
6 Weeks 		 100% within 1
Week of Resolution
of Complaint 		 >= 95%  > =95 %  <= 7 days  100% within
60 Days 
 Andhra
Pradesh 		                      
                    
                    
                    
                    
 Karnataka                       
                    
                    
                    
                    
 Kerala                       
                    
                    
                    
                    
 Tamil Nadu                       
                    
                    
                    
                    
 Southern States                        
 India                       
 
Indiastat Initiatives
 
A storehouse of socio-economic statistical of 620 districts. A cluster of 11 associate websites
Provides election data for all 543 parliamentary and 4120 state assembly constituencies
A collection of over 4000 data-oriented publication in print, eBook, eFlipbook & web-based access formats
A comprehensive collection of Infographics, videos, maps and charts on various socio-economic and electoral Insights
An e-resource providing socio-economic statistical information about India, its states, sectors, regions, and districts.
A one-stop-app for all who are craving for the latest economic facts and figures of India.
One-of-a-kind online learning platform offering specialised courses and also providing interactive learning.
Twenty Four years of serving socio-economic and electoral research fraternity in india and abroad.
© Datanet India Pvt. Ltd.