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Sample Data Format
 Service Area/Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in Jammu & Kashmir - Part II
(Quarter ending June, 2022) 
 UT  Service Area  Service
Provider 		 Customer Servcice Quality Parameters 
 Metering and Billing   Response Time   Termination 
 Metering
and Billing
Credibility-
Post Paid 		 Metering
and Billing
Credibility-
Pre Paid 		 Resolution of
Billing/Charging
Complaints 		  Period of
Applying Credit/
Waiver/Adjustment
to Customer's
Account from the
Date of Resolution
of Complaints 		 Accessibility
of Call Centre/
Customer Care 		 %age of Calls
Answered by the
Operators (Voice
to Voice) within
90 Seconds 		 %age Requests for
Termination/
Closure of Service
Complied within
7 Days 		 Time Taken
for Refund
of Deposits
after Closures 
   ≤ 0.1%  ≤ 0.1%  98%
within 4 weeks 		 100%
within 6 weeks 		 within 1 week of resolution of
complaint 		 ≥ 95%  ≥ 95%  100%
within 7 days 		 100%
within 60 days 
 Jammu & Kashmir                       
                    
                    
                    
 India                       
 
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