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Sample Data Format
 Service Area-wise Performance of Broadband Service Providers in Jammu & Kashmir - Part I
(Quarter ending September, 2023) 
 UT  Service Area/LSA  Service Provider  Service Provisioning
/Activation Time 		 Fault Repair/
Restoration Time 		  Billing Performance   Response Time to the
Customer for Assistance 
 %age of
Connections
Provided
within
15 Days of
Registration
of Deman 		 %age of Faults
Repaired by
Next Workin
Day (>90%) 		 %age of
Faults
Repaired
within 3
Workin day 		 %age of
Bills
Disputed 		 %age of
Billing
Complaints
Resolved
within 4
Weeks 		 %age of
Cases to
whom Refund
Deposits is
Made within
60 Days
Closures 		 %age of
Calls
Answered
by Operato
(Voice to
Voice)
within 60 Sec. 		 %age of
Calls
Answered
by Operato
(Voice to
Voice)
within 90 sec. 
 100%  >90%  =>99%  <2%  100%
within
4 Weeks 		 100%
within
60 Days 		 >60%  >80% 
 India                     
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
 
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