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Sample Data Format
 State/Service Area-wise Performance of Broadband Service Providers in Hindi Belt of India - Part I
(Quarter ending September, 2021) 
 States/UTs  Service Area  Service Providers  Service
Provisioning 		 Faults Repair   Billing Performance   Response Time to the
Customer for Assistance 
 %age of
Connections
Provided
within 15
Days of
Registration
of Demand 		 %age of
Faults
Repaired by
Next Working
Day (>90%) 		 %age of
Faults
Repaired
within 3
Working
Day 		 %age of
Bills
Disputed 		 %age of
Billing
Complaints
Resolved
within 4
Weeks 		 %age of
Cases to
whom
Refund of
Deposits is
Made within
60 Days of
Closures 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
60 Second 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
90 sec. 
 100%  >90%  =>99%  <2%  100%
within
4 Weeks 		 100%
within
60 Days 		 >60%  >80% 
 Bihar                     
                  
 Delhi                     
                  
                  
                  
                  
                    
 Haryana                     
                  
 Himachal Pradesh                     
                  
 Madhya Pradesh                     
                  
 Rajasthan                     
                  
                  
                  
                  
 Uttar Pradesh                     
                    
                  
                  
                  
                    
                  
 India                     
                    
                    
                    
                    
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
 
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