| Bank-wise Number of Complaints Received at Banking Ombudsman Offices of Scheduled Commercial Banks in India (2011-2012) | ||||||||
| Banks | Number of Complaints in Major Categories | Total No. of Complaints Received | ||||||
| Deposit Account | Loans/ Advances General & Housing | ATM/ Credit/ Debit Cards | Pension | Failure on Comm- itments made- BCSBI Code | Non Obse- rvance of Fair Practices Code | Non- Adherence to Instr- uctions on DSA & Recovery Agents | ||
| Scheduled Commercial Banks | ||||||||
| Public Sector Banks | ||||||||
| Nationalised Banks* | ||||||||
| Allahabad Bank | ||||||||
| Andhra Bank | ||||||||
| Bank of Baroda | ||||||||
| Bank of India | ||||||||
| Bank of Maharashtra | ||||||||
| Canara Bank | ||||||||
| Central Bank of India | ||||||||
| Corporation Bank | ||||||||
| Dena Bank | ||||||||
| Indian Bank | ||||||||
| Indian Overseas Bank | ||||||||
| Oriental Bank of Commerce | ||||||||
| Punjab and Sind. Bank | ||||||||
| Punjab National Bank | ||||||||
| Syndicate Bank | ||||||||
| UCO Bank | ||||||||
| Union Bank of India | ||||||||
| United Bank of India | ||||||||
| Vijaya Bank | ||||||||
| IDBI Bank Limited | ||||||||
| State Bank Group | ||||||||
| State Bank of India | ||||||||
| State Bank of Bikaner and Jaipur | ||||||||
| State Bank of Hyderabad | ||||||||
| State Bank of Mysore | ||||||||
| State Bank of Patiala | ||||||||
| State Bank of Travancore | ||||||||
| Private Sector Banks | ||||||||
| Old Private Sector Banks | ||||||||
| Catholic Syrian Bank Ltd. | ||||||||
| City Union Bank Ltd. | ||||||||
| Dhanalakshmi Bank Ltd. | ||||||||
| Federal Bank Ltd. | ||||||||
| ING Vysya Bank Ltd. | ||||||||
| Jammu and Kashmir Bank Ltd. | ||||||||
| Karnataka Bank Ltd. | ||||||||
| Karur Vysya Bank Ltd. | ||||||||
| Laxmi Vilas Bank Ltd. | ||||||||
| Nainital Bank Ltd. | ||||||||
| Ratnakar Bank Ltd. | ||||||||
| South Indian Bank Ltd. | ||||||||
| Tamilnadu Mercantile Bank Ltd. | ||||||||
| New Private Sector Banks | ||||||||
| Axis Bank Ltd. | ||||||||
| Development Credit Bank Ltd. | ||||||||
| HDFC Bank Ltd. | ||||||||
| ICICI Bank Ltd. | ||||||||
| Indus Ind Bank Ltd. | ||||||||
| Kotak Mahindra Bank Ltd. | ||||||||
| Yes Bank Ltd. | ||||||||
| Foreign Banks | ||||||||
| AB Bank Ltd. | ||||||||
| Abu Dhabi Commercial Bank Ltd. | ||||||||
| American Express Banking Corp. | ||||||||
| Antwerp Diamond Bank NV | ||||||||
| Australia and New Zealand Banking Group Ltd. | ||||||||
| BNP Paribas | ||||||||
| Bank International Indonesia | ||||||||
| Bank of America National Association | ||||||||
| Bank of Bahrain & Kuwait B.S.C. | ||||||||
| Bank of Ceylon | ||||||||
| Bank of Nova Scotia | ||||||||
| Barclays Bank PLC | ||||||||
| China trust Commercial Bank | ||||||||
| Citibank N.A. | ||||||||
| Commomwealth Bank of Australia | ||||||||
| Credit Agricole Corporate and Investment | ||||||||
| Credit Suisse AG | ||||||||
| DBS Bank Ltd. | ||||||||
| Deutsche Bank (Asia) | ||||||||
| First Rand Bank | ||||||||
| HSBC Ltd. | ||||||||
| Industrial and Commercial Bank of China | ||||||||
| JP Morgan Chase Bank National Association | ||||||||
| JSC VTB Bank | ||||||||
| Krung Thai Bank Public Co. Ltd. | ||||||||
| Mashreqbank PSC | ||||||||
| Mizuho Corporate Bank Ltd. | ||||||||
| National Australia Bank | ||||||||
| Oman International Bank S.A.O.G. | ||||||||
| Rabobank International | ||||||||
| Sber Bank | ||||||||
| Shinhan Bank | ||||||||
| Societe Generale | ||||||||
| Sonali Bank | ||||||||
| Standard Chartered Bank | ||||||||
| State Bank of Mauritius Ltd. | ||||||||
| The Bank of Tokyo-Mitsubishi UFJ,Ltd. | ||||||||
| The Royal Bank of Scotland N V | ||||||||
| UBS AG | ||||||||
| United Overseas Bank Ltd. | ||||||||
| Woori Bank | ||||||||
