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 Service Area-wise Performance of Broadband Service Providers in Assam - Part I
(Quarter ending March, 2022) 
 State  Service Area/LSA  Service Provider  Service
Provisioning 		 Faults Repair   Billing Performance   Response Time to the
Customer for Assistance 
 %age of
Connections
Provided
within 15
Days of
Registration
of Demand 		 %age of
Faults
Repaired by
Next Working
Day (>90%) 		 %age of
Faults
Repaired
within 3
Working
Day 		 %age of
Bills
Disputed 		 %age of
Billing
Complaints
Resolved
within 4
Weeks 		 %age of
Cases to
whom
Refund of
Deposits is
Made within
60 Days of
Closures 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
60 Second 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
90 sec. 
 100%  >90%  =>99%  <2%  100%  100%  >60%  >80% 
 Assam                     
                  
 North East                     
                  
 India                     
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
                  
 
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