| Bank/Category-wise Number of Complaints Received at Banking Ombudsman Office in India (2013-2014) | ||||||||
| Banks | Number of Complaints by Major Categories | Total No. of Complaints | ||||||
| Deposit Account | Loans/ Advances (General & Housing) | ATM/Credit/ Debit Cards | Pension | Failure on Commitments and Non- Adherence to BCSBI Code | Non- Observance of Fair Practices Code | Non- Adherence to Instructions on Direct Selling Agents and Recovery Agents | ||
| Scheduled Commercial Banks | ||||||||
| Public Sector Banks | ||||||||
| Nationalised Banks* | ||||||||
| Allahabad Bank | ||||||||
| Andhra Bank | ||||||||
| Bank of Baroda | ||||||||
| Bank of India | ||||||||
| Bank of Maharashtra | ||||||||
| Canara Bank | ||||||||
| Central Bank of India | ||||||||
| Corporation Bank | ||||||||
| Dena Bank | ||||||||
| Indian Bank | ||||||||
| Indian Overseas Bank | ||||||||
| Oriental Bank of Commerce | ||||||||
| Punjab and Sind Bank | ||||||||
| Punjab National Bank | ||||||||
| Syndicate Bank | ||||||||
| UCO Bank | ||||||||
| Union Bank of India | ||||||||
| United Bank of India | ||||||||
| Vijaya Bank | ||||||||
| IDBI Bank Limited | ||||||||
| State Bank Group | ||||||||
| State Bank of India | ||||||||
| State Bank of Bikaner and Jaipur | ||||||||
| State Bank of Hyderabad | ||||||||
| State Bank of Mysore | ||||||||
| State Bank of Patiala | ||||||||
| State Bank of Travancore | ||||||||
| Private Sector Banks | ||||||||
| Catholic Syrian Bank Ltd. | ||||||||
| City Union Bank Ltd. | ||||||||
| Dhanalakshmi Bank Ltd. | ||||||||
| Federal Bank Ltd. | ||||||||
| ING Vysya Bank Ltd. | ||||||||
| Jammu and Kashmir Bank Ltd. | ||||||||
| Karnataka Bank Ltd. | ||||||||
| Karur Vysya Bank Ltd. | ||||||||
| Laxmi Vilas Bank Ltd. | ||||||||
| Nainital Bank Ltd. | ||||||||
| Ratnakar Bank Ltd. | ||||||||
| South Indian Bank Ltd. | ||||||||
| Tamilnad Mercantile Bank Ltd. | ||||||||
| Axis Bank Ltd. | ||||||||
| Development Credit Bank Ltd. | ||||||||
| HDFC Bank Ltd. | ||||||||
| ICICI Bank Ltd. | ||||||||
| IndusInd Bank Ltd. | ||||||||
| Kotak Mahindra Bank Ltd. | ||||||||
| Yes Bank Ltd. | ||||||||
| Foreign Banks | ||||||||
| AB Bank Ltd. | ||||||||
| Abu Dhabi Commercial Bank Ltd. | ||||||||
| American Express Banking Corp. | ||||||||
| Bank of America N.A. | ||||||||
| Bank of Bahrain & Kuwait B.S.C. | ||||||||
| Bank of Nova Scotia | ||||||||
| Barclays Bank PLC | ||||||||
| BNP Paribas | ||||||||
| Chinatrust Commercial Bank | ||||||||
| Citibank N.A. | ||||||||
| DBS Bank Ltd. | ||||||||
| Deutsche Bank (Asia) | ||||||||
| HongKong and Shanghai Banking Corpn. Ltd. | ||||||||
| HSBC Bank Oman S.A.O.G. | ||||||||
| JP Morgan Chase Bank National Association | ||||||||
| Mashreqbank PSC | ||||||||
| Royal Bank of Scotland | ||||||||
| Sonali Bank | ||||||||
| Standard Chartered Bank | ||||||||
| State Bank of Mauritius Ltd. | ||||||||
| The Bank of Tokyo-Mitsubishi UFJ, Ltd. | ||||||||
