Bank/Category-wise Number of Complaints Received at Banking Ombudsman Office in India (2016-2017) | ||||||||
Banks | Number of Complaints in Major Categories | Total No. of Complaints | ||||||
Deposit Account | Loans/ Advances (General and Housing) | ATM/Credit /Debit Cards | Pension | Failure on Commitments & Non-Adherence to BCSBI Codes | Non-Obser- vance of Fair Practices Code | Non-Adherence to Instructions on Direct Selling Agents and Recovery Agents | ||
Scheduled Commercial Banks | ||||||||
Public Sector Banks | ||||||||
Nationalised Banks | ||||||||
Allahabad Bank | ||||||||
Andhra Bank | ||||||||
Bank of Baroda | ||||||||
Bank of India | ||||||||
Bank of Maharashtra | ||||||||
Canara Bank | ||||||||
Central Bank of India | ||||||||
Corporation Bank | ||||||||
Dena Bank | ||||||||
Indian Bank | ||||||||
Indian Overseas Bank | ||||||||
Oriental Bank of Commerce | ||||||||
Punjab and Sind Bank | ||||||||
Punjab National Bank | ||||||||
Syndicate Bank | ||||||||
UCO Bank | ||||||||
Union Bank of India | ||||||||
United Bank of India | ||||||||
Vijaya Bank | ||||||||
Bharatiya Mahila Bank Ltd. | ||||||||
IDBI Bank Ltd. | ||||||||
State Bank Group | ||||||||
State Bank of India | ||||||||
State Bank of Bikaner and Jaipur | ||||||||
State Bank of Hyderabad | ||||||||
State Bank of Mysore | ||||||||
State Bank of Patiala | ||||||||
State Bank of Travancore | ||||||||
Private Sector Banks | ||||||||
Axis Bank Ltd. | ||||||||
Bandhan Bank Ltd. | ||||||||
Catholic Syrian Bank Ltd. | ||||||||
City Union Bank Ltd. | ||||||||
DCB Bank Ltd. | ||||||||
Dhanlaxmi Bank Ltd. | ||||||||
Federal Bank Ltd. | ||||||||
HDFC Bank Ltd. | ||||||||
ICICI Bank Ltd. | ||||||||
IDFC Bank Ltd. | ||||||||
IndusInd Bank Ltd. | ||||||||
Jammu and Kashmir Bank Ltd. | ||||||||
Karnataka Bank Ltd. | ||||||||
Karur Vysya Bank Ltd. | ||||||||
Kotak Mahindra Bank Ltd. | ||||||||
Lakshmi Vilas Bank Ltd. | ||||||||
Nainital Bank Ltd. | ||||||||
RBL Bank Ltd. | ||||||||
South Indian Bank Ltd. | ||||||||
Tamilnad Mercantile Bank Ltd. | ||||||||
Yes Bank Ltd. | ||||||||
Foreign Banks | ||||||||
AB Bank Ltd. | ||||||||
Abu Dhabi Commercial Bank PJSC | ||||||||
American Express Banking Corp. | ||||||||
Antwerp Diamond Bank NV | ||||||||
Australia and New Zealand Banking Group Ltd. | ||||||||
Bank of America, National Association | ||||||||
Bank of Bahrain and Kuwait B.S.C. | ||||||||
Bank of Nova Scotia | ||||||||
Barclays Bank Plc | ||||||||
BNP Paribas | ||||||||
China trust Commercial Bank | ||||||||
Credit Agricole Corporate and Investment Bank | ||||||||
Citibank N.A. | ||||||||
Commonwealth Bank of Australia | ||||||||
DBS Bank Ltd. | ||||||||
Deutsche Bank (Asia) | ||||||||
Hongkong and Shanghai Banking Corpn.Ltd. | ||||||||
HSBC Bank Oman S.A.O.G. | ||||||||
JP Morgan Chase Bank National Association | ||||||||
Mashreq Bank PSC | ||||||||
Royal Bank of Scotland | ||||||||
Sberbank | ||||||||
Societe Generale | ||||||||
Sonali Bank | ||||||||
Standard Chartered Bank | ||||||||
State Bank of Mauritius Ltd. | ||||||||
The Bank of Tokyo-Mitsubishi UFJ Ltd. | ||||||||
UBS A.G. |