| Bank-wise Status of Complaints Received by Offices of Banking Ombudsman in India - Part III (2019-2020) | ||||||||
| Banks | Failure of Commitment to BCSBI Code | Non- Observance of Fair Practices | Failure on Commitments | Notes and Coins | Direct Selling Association (DSA) and Recovery Agent | Out of Subject | Others | Total |
| Public Sector Banks | ||||||||
| State Bank of India | ||||||||
| Allahabad Bank | ||||||||
| Andhra Bank | ||||||||
| Bank of Baroda | ||||||||
| Bank of India | ||||||||
| Bank of Maharashtra | ||||||||
| Canara Bank | ||||||||
| Central Bank of India | ||||||||
| Corporation Bank | ||||||||
| Indian Bank | ||||||||
| Indian Overseas Bank | ||||||||
| Oriental Bank of Commerce | ||||||||
| Punjab and Sind Bank | ||||||||
| Punjab National Bank | ||||||||
| Syndicate Bank | ||||||||
| United Commercial Bank | ||||||||
| Union Bank of India | ||||||||
| United Bank of India | ||||||||
| Total | ||||||||
| Private Sector Banks | ||||||||
| Axis Bank Limited | ||||||||
| Bandhan Bank Limited | ||||||||
| Catholic Syrian Bank Ltd. | ||||||||
| City Union Bank Limited | ||||||||
| Development Credit Bank | ||||||||
| Dhanalakshmi Bank Ltd. | ||||||||
| Federal Bank Ltd. | ||||||||
| HDFC Bank Ltd. | ||||||||
| ICICI Bank Limited | ||||||||
| IDBI Bank Limited | ||||||||
| IDFC Bank Limited | ||||||||
| Indusind Bank Ltd. | ||||||||
| Jammu and Kashmir Bank Ltd. | ||||||||
| Karnataka Bank Ltd. | ||||||||
| Karur Vysya Bank Ltd. | ||||||||
| Kotak Mahindra Bank Ltd. | ||||||||
| Lakshmi Vilas Bank Ltd. | ||||||||
| Nainital Bank Ltd. | ||||||||
| Ratnakar Bank Ltd. | ||||||||
| South Indian Bank Ltd. | ||||||||
| Tamilnad Mercantile Bank Ltd. | ||||||||
| Yes Bank Ltd. | ||||||||
| Total | ||||||||
| Payment Banks | ||||||||
| Aditya Birla Idea Payments Bank Limited | ||||||||
| Airtel Payments Bank Limited | ||||||||
| Fino Payments Bank Limited | ||||||||
| India Post Payments Bank Limited | ||||||||
| Jio Payments Bank Limited | ||||||||
| Paytm Payments Bank Limited | ||||||||
| Total | ||||||||
| Small Finance Banks | ||||||||
| Au Small Finance Bank Limited | ||||||||
| Capital Small Finance Bank Limited | ||||||||
| Equitas Small Finance Bank Limited | ||||||||
| Esaf Small Finance Bank Limited | ||||||||
| Fincare Small Finance Bank Limited | ||||||||
| Jana Small Finance Bank Limited | ||||||||
| North East Small Finance Bank Limited | ||||||||
| Suryoday Small Finance Bank Limited | ||||||||
| Ujjivan Small Finance Bank Limited | ||||||||
| Utkarsh Small Finance Bank Limited | ||||||||
| Total | ||||||||
| Foreign Banks | ||||||||
| Ab Bank Limited | ||||||||
| American Express Banking Corp. | ||||||||
| Australia and New Zealand Banking Group Ltd. | ||||||||
| Bank of America N.T. and S.A. | ||||||||
| Bank of Bahrain and Kuwait B.S.C. | ||||||||
| Bank of Nova Scotia | ||||||||
| Barclays Bank PlC | ||||||||
| BNP Paribas | ||||||||
| Citibank N.A | ||||||||
| Cooperatieve Rabobank U.A | ||||||||
| Credit Agricole Corporate and Investment Bank | ||||||||
| DBS Bank Ltd. | ||||||||
| Deutsche Bank AG | ||||||||
| First Abu Dhabi Bank PJSC | ||||||||
| Hongkong and Shanghai Banking Corpn. Ltd. | ||||||||
| Industrial and Commercial Bank of China | ||||||||
| Jpmorgan Chase Bank National Association | ||||||||
| Keb Hana Bank | ||||||||
| Krung Thai Bank Public Company Limited | ||||||||
| Mashreq Bank PSC | ||||||||
| Mufg Bank Limited | ||||||||
| National Australia Bank | ||||||||
| Sbm Bank (Mauritius) Limited | ||||||||
| Shinhan Bank | ||||||||
| Standard Chartered Bank | ||||||||
| The Royal Bank of Scotland PlC | ||||||||
| Total | ||||||||
| SBI Cards | ||||||||
| Primary Urban Cooperative Banks | ||||||||
| Regional Rural Banks | ||||||||
| Others | ||||||||
| Total | ||||||||
| Scheduled Commercial Banks | ||||||||
