| Bank-wise Status of Complaints Received by Offices of Banking Ombudsman in India - Part I (2019-2020) | |||||||
| Banks | Total Number of Complaints Received | Other Than Credit/Debit Card Complaint Per 1000 Accounts | Credit/Debit Card Complaints Per 1000 Credit/Debit Card Accounts | Complaint Per Branch | Deposit Account | Remittance | Loans and Advance Housing |
| Public Sector Banks | |||||||
| State Bank of India | |||||||
| Allahabad Bank | |||||||
| Andhra Bank | |||||||
| Bank of Baroda | |||||||
| Bank of India | |||||||
| Bank of Maharashtra | |||||||
| Canara Bank | |||||||
| Central Bank of India | |||||||
| Corporation Bank | |||||||
| Indian Bank | |||||||
| Indian Overseas Bank | |||||||
| Oriental Bank of Commerce | |||||||
| Punjab and Sind Bank | |||||||
| Punjab National Bank | |||||||
| Syndicate Bank | |||||||
| United Commercial Bank | |||||||
| Union Bank of India | |||||||
| United Bank of India | |||||||
| Total | |||||||
| Private Sector Banks | |||||||
| Axis Bank Limited | |||||||
| Bandhan Bank Limited | |||||||
| Catholic Syrian Bank Ltd. | |||||||
| City Union Bank Limited | |||||||
| Development Credit Bank | |||||||
| Dhanalakshmi Bank Ltd. | |||||||
| Federal Bank Ltd. | |||||||
| HDFC Bank Ltd. | |||||||
| ICICI Bank Limited | |||||||
| IDBI Bank Limited | |||||||
| IDFC Bank Limited | |||||||
| Indusind Bank Ltd. | |||||||
| Jammu and Kashmir Bank Ltd. | |||||||
| Karnataka Bank Ltd. | |||||||
| Karur Vysya Bank Ltd. | |||||||
| Kotak Mahindra Bank Ltd. | |||||||
| Lakshmi Vilas Bank Ltd. | |||||||
| Nainital Bank Ltd. | |||||||
| Ratnakar Bank Ltd. | |||||||
| South Indian Bank Ltd. | |||||||
| Tamilnad Mercantile Bank Ltd. | |||||||
| Yes Bank Ltd. | |||||||
| Total | |||||||
| Payment Banks | |||||||
| Aditya Birla Idea Payments Bank Limited | |||||||
| Airtel Payments Bank Limited | |||||||
| Fino Payments Bank Limited | |||||||
| India Post Payments Bank Limited | |||||||
| Jio Payments Bank Limited | |||||||
| Paytm Payments Bank Limited | |||||||
| Total | |||||||
| Small Finance Banks | |||||||
| Au Small Finance Bank Limited | |||||||
| Capital Small Finance Bank Limited | |||||||
| Equitas Small Finance Bank Limited | |||||||
| Esaf Small Finance Bank Limited | |||||||
| Fincare Small Finance Bank Limited | |||||||
| Jana Small Finance Bank Limited | |||||||
| North East Small Finance Bank Limited | |||||||
| Suryoday Small Finance Bank Limited | |||||||
| Ujjivan Small Finance Bank Limited | |||||||
| Utkarsh Small Finance Bank Limited | |||||||
| Total | |||||||
| Foreign Banks | |||||||
| Ab Bank Limited | |||||||
| American Express Banking Corp. | |||||||
| Australia and New Zealand Banking Group Ltd. | |||||||
| Bank of America N.T. and S.A. | |||||||
| Bank of Bahrain and Kuwait B.S.C. | |||||||
| Bank of Nova Scotia | |||||||
| Barclays Bank PlC | |||||||
| BNP Paribas | |||||||
| Citibank N.A | |||||||
| Cooperatieve Rabobank U.A | |||||||
| Credit Agricole Corporate and Investment Bank | |||||||
| DBS Bank Ltd. | |||||||
| Deutsche Bank AG | |||||||
| First Abu Dhabi Bank PJSC | |||||||
| Hongkong and Shanghai Banking Corpn. Ltd. | |||||||
| Industrial and Commercial Bank of China | |||||||
| Jpmorgan Chase Bank National Association | |||||||
| Keb Hana Bank | |||||||
| Krung Thai Bank Public Company Limited | |||||||
| Mashreq Bank PSC | |||||||
| Mufg Bank Limited | |||||||
| National Australia Bank | |||||||
| SBM Bank (Mauritius) Limited | |||||||
| Shinhan Bank | |||||||
| Standard Chartered Bank | |||||||
| The Royal Bank of Scotland PlC | |||||||
| Total | |||||||
| SBI Cards | |||||||
| Primary Urban Cooperative Banks | |||||||
| Regional Rural Banks | |||||||
| Others | |||||||
| Total | |||||||
| Scheduled Commercial Banks | |||||||
