| Bank/Category-wise Number of Complaints Received at Banking Ombudsman Office in India (2019-2020) | ||||||||||
| Banks | Number of Complaints in Major Categories (For Period July-June 2019-2020) | Others | Total | |||||||
| Deposit Account | Loans and Advances | ATM/Debit Card/Credit Card | Mobile Banking/ Electronic Banking | Levy of Charges Without Prior Notice | Pension | Non- Observance of Fair Practices | Failure On Commitments and Failure of Commitment to BCSBI Code | |||
| Public Sector Banks | ||||||||||
| Allahabad Bank | ||||||||||
| Andhra Bank | ||||||||||
| Bank of Baroda | ||||||||||
| Bank of Baroda (Erstwhile Dena Bank) | ||||||||||
| Bank of Baroda (Erstwhile Vijaya Bank) | ||||||||||
| Bank of India | ||||||||||
| Bank of Maharashtra | ||||||||||
| Canara Bank | ||||||||||
| Central Bank of India | ||||||||||
| Corporation Bank | ||||||||||
| Indian Bank | ||||||||||
| Indian Overseas Bank | ||||||||||
| Oriental Bank of Commerce | ||||||||||
| Punjab and Sind Bank | ||||||||||
| Punjab National Bank | ||||||||||
| State Bank of India (Excluding SBI Card) | ||||||||||
| Syndicate Bank | ||||||||||
| UCO Bank | ||||||||||
| Union Bank of India | ||||||||||
| United Bank of India | ||||||||||
| Private Sector Banks | ||||||||||
| Axis Bank Limited | ||||||||||
| Bandhan Bank Limited | ||||||||||
| Catholic Syrian Bank Ltd | ||||||||||
| City Union Bank Limited | ||||||||||
| DCB Bank Limited | ||||||||||
| Dhanlaxmi Bank Limited | ||||||||||
| Federal Bank Ltd | ||||||||||
| HDFC Bank Ltd. | ||||||||||
| ICICI Bank Limited | ||||||||||
| IDBI Bank Limited | ||||||||||
| IDFC Bank Limited | ||||||||||
| IndusInd Bank Ltd | ||||||||||
| Jammu & Kashmir Bank Ltd. | ||||||||||
| Karnataka Bank Ltd. | ||||||||||
| Karur Vysya Bank Ltd. | ||||||||||
| Kotak Mahindra Bank Ltd. | ||||||||||
| Lakshmi Vilas Bank Ltd. | ||||||||||
| Nainital Bank Ltd. | ||||||||||
| RBL Bank Ltd. | ||||||||||
| South Indian Bank Ltd. | ||||||||||
| Tamilnad Mercantile Bank Ltd. | ||||||||||
| Yes Bank Ltd. | ||||||||||
| Foreign Banks | ||||||||||
| AB Bank Limited | ||||||||||
| Abu Dhabi Commercial Bank PJSC | ||||||||||
| American Express Banking Corp. | ||||||||||
| Bank of America, National Association | ||||||||||
| Bank of Bahrain & Kuwait B.S.C. | ||||||||||
| Bank of Nova Scotia | ||||||||||
| Barclays Bank PLC | ||||||||||
| BNP Paribas | ||||||||||
| Citibank N.A | ||||||||||
| Co-operative Rabobank U.A. | ||||||||||
| Credit Agricole Corporate and Investment Bank | ||||||||||
| DBS Bank Ltd. | ||||||||||
| Deutsche Bank AG | ||||||||||
| First Abu Dhabi Bank PJSC | ||||||||||
| Hongkong and Shanghai Banking Corp Ltd. | ||||||||||
| Industrial and Commercial Bank of China | ||||||||||
| JPMorgan Chase Bank National Association | ||||||||||
| KEB Hana Bank | ||||||||||
| Krung Thai Bank Public Company Limited | ||||||||||
| Mashreq Bank PSC | ||||||||||
| MUFG Bank, Ltd. | ||||||||||
| National Australia Bank | ||||||||||
| SBM Bank (Mauritius) Ltd. | ||||||||||
| Shinhan Bank | ||||||||||
| Standard Chartered Bank | ||||||||||
| The Royal Bank of Scotland PLC | ||||||||||
| Small Finance Banks | ||||||||||
| AU Small Finance Bank Limited | ||||||||||
| Capital Small Finance Bank Limited | ||||||||||
| Equitas Small Finance Bank Limited | ||||||||||
| ESAF Small Finance Bank Limited | ||||||||||
| Fincare Small Finance Bank Limited | ||||||||||
| Jana Small Finance Bank Limited | ||||||||||
| North East Small Finance Bank Limited | ||||||||||
| Suryoday Small Finance Bank Limited | ||||||||||
| Ujjivan Small Finance Bank Limited | ||||||||||
| Utkarsh Small Finance Bank Limited | ||||||||||
| Payment Banks | ||||||||||
| Aditya Birla Idea Payments Bank Limited | ||||||||||
| Airtel Payments Bank Limited | ||||||||||
| Fino Payments Bank Limited | ||||||||||
| India Post Payments Bank Limited | ||||||||||
| Jio Payments Bank Limited | ||||||||||
| Paytm Payments Bank Limited | ||||||||||
