| Bank/Category-wise Number of Complaints Received at Banking Ombudsman Office in India (2020-2021) | ||||||||||
| Banks | Number of Complaints in Major Categories (For Period April-March 2020-2021) | Others | Total | |||||||
| Deposit Account | Loans and Advances | ATM/Debit Card/Credit Card | Mobile Banking/ Electronic Banking | Levy of Charges Without Prior Notice | Pension | Non- Observance of Fair Practices | Failure On Commitments and Failure of Commitment to BCSBI Code | |||
| Public Sector Banks | ||||||||||
| Bank of Baroda | ||||||||||
| Bank of India | ||||||||||
| Bank of Maharashtra | ||||||||||
| Canara Bank | ||||||||||
| Central Bank of India | ||||||||||
| Indian Bank | ||||||||||
| Indian Overseas Bank | ||||||||||
| Punjab and Sind Bank | ||||||||||
| Punjab National Bank | ||||||||||
| State Bank of India (excluding SBI card) | ||||||||||
| UCO Bank | ||||||||||
| Union Bank of India | ||||||||||
| Private Sector Banks | ||||||||||
| Axis Bank Limited | ||||||||||
| Bandhan Bank Limited | ||||||||||
| Catholic Syrian Bank Limited | ||||||||||
| City Union Bank Limited | ||||||||||
| DCB Bank Limited | ||||||||||
| Dhanlaxmi Bank Limited | ||||||||||
| Federal Bank Limited | ||||||||||
| HDFC Bank Limited | ||||||||||
| ICICI Bank Limited | ||||||||||
| IDBI Bank Limited | ||||||||||
| IDFC First Bank Limited | ||||||||||
| IndusInd Bank Limited | ||||||||||
| Jammu & Kashmir Bank Limited | ||||||||||
| Karnataka Bank Limited | ||||||||||
| Karur Vysya Bank Limited | ||||||||||
| Kotak Mahindra Bank Limited | ||||||||||
| Nainital Bank Limited | ||||||||||
| RBL Bank Limited | ||||||||||
| South Indian Bank Limited | ||||||||||
| Tamilnadu Mercantile Bank Limited | ||||||||||
| Yes Bank Limited | ||||||||||
| Foreign Banks | ||||||||||
| AB Bank Limited | ||||||||||
| Abu Dhabi Commercial Bank PJSC | ||||||||||
| American Express Banking Corporation | ||||||||||
| Barclays Bank Plc | ||||||||||
| Bank of America National Association | ||||||||||
| Bank of Bahrain and Kuwait B.S.C | ||||||||||
| BNP Paribas | ||||||||||
| Citibank N.A. | ||||||||||
| DBS Bank India Limited | ||||||||||
| Deutsche Bank A.G., | ||||||||||
| First Abu Dhabi Bank PJSC | ||||||||||
| FirstRand Bank Limited | ||||||||||
| Hong Kong and Shanghai Banking Corporation Limited | ||||||||||
| Industrial & Commercial Bank of China Limited | ||||||||||
| JP Morgan Chase Bank N.A. | ||||||||||
| Krung Thai Bank Public Co. Limited | ||||||||||
| Mashreqbank PSC | ||||||||||
| Mizuho Bank Limited | ||||||||||
| MUFG Bank, Ltd. | ||||||||||
| NatWest Markets Plc (erstwhile The Royal Bank of Scotland PLC) | ||||||||||
| SBM Bank (India) Limited | ||||||||||
| Shinhan Bank | ||||||||||
| Societe Generale India | ||||||||||
| Standard Chartered Bank | ||||||||||
| United Overseas Bank Limited | ||||||||||
| National Australia Bank | ||||||||||
| Cooperatieve Rabobank U.A | ||||||||||
| Small Finance Banks | ||||||||||
| Au Small Finance Bank Limited | ||||||||||
| Capital Small Finance Bank Limited | ||||||||||
| Fincare Small Finance Bank Limited | ||||||||||
| Equitas Small Finance Bank Limited | ||||||||||
| ESAF Small Finance Bank Limited | ||||||||||
| Suryoday Small Finance Bank Limited | ||||||||||
| Ujjivan Small Finance Bank Limited | ||||||||||
| Utkarsh Small Finance Bank Limited | ||||||||||
| North East Small Finance Bank Limited | ||||||||||
| Jana Small Finance Bank Limited | ||||||||||
| Payments Banks | ||||||||||
| Aditya Birla Idea Payments Bank Limited | ||||||||||
| Airtel Payments Bank Limited | ||||||||||
| Fino Payments Bank Limited | ||||||||||
| India Post Payments Bank Limited | ||||||||||
| Jio Payments Bank Limited | ||||||||||
| Paytm Payments Bank Limited | ||||||||||
| NSDL Payments Bank Limited | ||||||||||
| Others (SBI Cards+Primary Urban Cooperative Banks+RRBs+Others) | ||||||||||
