| Bank/Category-wise Distribution and Share of Complaints Received at Offices of Banking Ombudsman (OBOs) in India - Part I (01.07.2020 to 31.03.2021) | |||||||||||
| Banks | Total Complaints Received | Complaints per Branch | Complaints Related to Digital Modes of Payment | Non-digital Complaints per 1,000 accounts | Automated Teller Machine/ Debit Cards | Mobile/ Electronic Banking | Non-Observance of Fair Practices Code | Credit Cards | Failure to meet Commitments | ||
| Complaints Related to ATM/DC per 1,000 ATM/DC outstanding | Complaints Related to CC per 1,000 outstanding CC | Digital Complaints per 1,000 Digital Transactions Executed through the bank | |||||||||
| Public Sector Banks | |||||||||||
| State Bank of India | |||||||||||
| Bank of Baroda | |||||||||||
| Bank of India | |||||||||||
| Bank of Maharashtra | |||||||||||
| Canara Bank | |||||||||||
| Central Bank of India | |||||||||||
| Indian Bank | |||||||||||
| Indian Overseas Bank | |||||||||||
| Punjab and Sind Bank | |||||||||||
| Punjab National Bank | |||||||||||
| UCO Bank | |||||||||||
| Union Bank of India | |||||||||||
| All Public Sector Banks | |||||||||||
| Private Sector Banks | |||||||||||
| Axis Bank Limited | |||||||||||
| Bandhan Bank Limited | |||||||||||
| Catholic Syrian Bank Limited | |||||||||||
| City Union Bank Limited | |||||||||||
| DCB Bank Limited | |||||||||||
| Dhanlaxmi Bank Limited | |||||||||||
| Federal Bank Limited | |||||||||||
| HDFC Bank Limited | |||||||||||
| ICICI Bank Limited | |||||||||||
| IDBI Bank Limited | |||||||||||
| IDFC First Bank Limited | |||||||||||
| Indusind Bank Limited | |||||||||||
| Jammu & Kashmir Bank Limited | |||||||||||
| Karnataka Bank Limited | |||||||||||
| Karur Vysya Bank Limited | |||||||||||
| Kotak Mahindra Bank Limited | |||||||||||
| Nainital Bank Limited | |||||||||||
| RBL Bank Limited | |||||||||||
| South Indian Bank | |||||||||||
| Tamilnad Mercantile Bank Limited | |||||||||||
| Yes Bank Limited | |||||||||||
| All Private Sector Banks | |||||||||||
| Payment Banks | |||||||||||
| Aditya Birla Idea Payments Bank Limited | |||||||||||
| Airtel Payments Bank Limited | |||||||||||
| Fino Payments Bank Limited | |||||||||||
| India Post Payments Bank Limited | |||||||||||
| Jio Payments Bank Limited | |||||||||||
| NSDL Payments Bank Limited | |||||||||||
| Paytm Payments Bank Limited | |||||||||||
| All Payment Banks | |||||||||||
| Small Finance Banks | |||||||||||
| Au Small Finance Bank Limited | |||||||||||
| Capital Small Finance Bank Limited | |||||||||||
| Fincare Small Finance Bank Limited | |||||||||||
| Equitas Small Finance Bank Limited | |||||||||||
| ESAF Small Finance Bank Limited | |||||||||||
| Suryoday Small Finance Bank Limited | |||||||||||
| Ujjivan Small Finance Bank Limited | |||||||||||
| Utkarsh Small Finance Bank Limited | |||||||||||
| North East Small Finance Bank Limited | |||||||||||
| Jana Small Finance Bank Limited | |||||||||||
| All Small Finance Banks | |||||||||||
| Foreign Banks | |||||||||||
| AB Bank Limited | |||||||||||
| Abu Dhabi Commercial Bank PJSC | |||||||||||
| American Express Banking Corporation | |||||||||||
| Barclays Bank Plc | |||||||||||
| Bank of America | |||||||||||
| Bank of Bahrain and Kuwait B.S.C | |||||||||||
| BNP Paribas | |||||||||||
| Citibank N.A. | |||||||||||
| DBS Bank India Limited | |||||||||||
| Deutsche Bank | |||||||||||
| FirstRand Bank Limited | |||||||||||
| Hong Kong and Shanghai Banking Corporation | |||||||||||
| Industrial & Commercial Bank of China Limited | |||||||||||
| JP Morgan Chase Bank N.A. | |||||||||||
| Krung Thai Bank Public Co. Limited | |||||||||||
| Mashreqbank PSC | |||||||||||
| Mizuho Bank Limited | |||||||||||
| MUFG Bank, Ltd. | |||||||||||
| SBM Bank (India) Limited | |||||||||||
| Shinhan Bank | |||||||||||
| Societe Generale India | |||||||||||
| Standard Chartered Bank | |||||||||||
| United Overseas Bank Limited | |||||||||||
| Natwest Markets PLC | |||||||||||
| All Foreign Banks | |||||||||||
| SBI Card | |||||||||||
| Primary Urban Cooperative Banks | |||||||||||
| Regional Rural Banks | |||||||||||
| Others | |||||||||||
| Grand Total | |||||||||||
