| Participant-wise Status of Complaints Received by Offices of Ombudsman for Digital Transactions (OODTs) in India (July 2020 to March 2021) | |||||||
| System Participant | Mobile/Electronic Fund Transfers Mobile/Electronic Banking | Non-Reversal of Funds due to Wrong Beneficiary Transfer by System Participant | Prepaid Payment Instruments (PPI) | Violation of RBI Directives in Relation to Fees/ Charges | Out of Subject | Others | Total |
| Bharat Bill Payment Central Unit | |||||||
| National Payments Corporation of India | |||||||
| Bharat Bill Payment Operating Units | |||||||
| Avenues India Private Limited | |||||||
| CSC e–Governance Services India Limited | |||||||
| Euronet Services India Private Limited | |||||||
| Indiaideas. Com Limited | |||||||
| ITZ Cash Card Limited | |||||||
| Oxigen Services (India) Private Limited | |||||||
| Spice Digital Limited | |||||||
| Techprocess Payment Services Limited | |||||||
| Sub Total | |||||||
| Prepaid Payment Instruments | |||||||
| Aircel Smart Money Limited | |||||||
| Amazon Pay (India) Private Limited | |||||||
| Appnit Technologies Private Limited | |||||||
| Balancehero India Private Limited | |||||||
| Card Pro Solutions Private Limited | |||||||
| Delhi Integrated Multi-Modal Transit System Limited | |||||||
| Delhi Metro Rail Corporation Limited | |||||||
| Digitsecure India Private Limited | |||||||
| Edenred (India) Private Limited – Nee Accor Services Private Limited | |||||||
| Eko India Financial Services Private Limited | |||||||
| Flytech Aviation Limited | |||||||
| GI Technology Private Limited | |||||||
| Incashme Mobile Wallet Services Private Limited | |||||||
| India Transact Services Limited | |||||||
| ITZ Cash Card Limited | |||||||
| Manappuram Finance Limited | |||||||
| Mpurse Services Private Limited | |||||||
| My Mobile Payments Limited | |||||||
| Obopay Mobile Technology India Private Limited | |||||||
| One Mobikwik Systems Private Limited | |||||||
| Oxigen Services (India) Private Limited | |||||||
| Pay Point India Network Private Limited | |||||||
| Payu Payments Private Limited | |||||||
| Phonepe Private Limited | |||||||
| Pine Labs Private Limited | |||||||
| Premium Ebusiness Ventures Private Limited | |||||||
| Qwikcilver Solutions Private Limited | |||||||
| Rapipay Fintech Private Limited | |||||||
| Smart Payment Solutions Private Limited | |||||||
| Sodexo Svc India Private Limited | |||||||
| Spice Digital Limited | |||||||
| Supreme Securities Limited | |||||||
| Transaction Analysts (India) Private Limited | |||||||
| Transerv Private Limited | |||||||
| Tri O Tech Solutions Private Limited | |||||||
| UAE Exchange & Financial Services Limited | |||||||
| Vodafone M-Pesa Limited | |||||||
| Y-Cash Software Solutions Private Limited | |||||||
| Zipcash Card Services Private Limited | |||||||
| Sub Total | |||||||
| Others | |||||||
| Total | |||||||
