Sample Data Format

Number of Complaints Received in Others Category under Banking Ombudsman Scheme in India (2016-2017 to 2020-2021)
Sub Category	2016-2017	In %age	2017-2018	In %age	2018-2019	In %age	July 2019- June 2020	In %age	2020-2021¹	In %age
Non-adherence to RBI Directives
I. Banking or Other Services
II. Interest Rates (Loans and Advances)
III. Any Other Direction or Instruction as may be Specified by the RBI on Loans and Advances and Other Matters
ii. Non-adherence to Prescribed Working Hours
iii. Refusal to Accept or Delay in Accepting Payment Towards Taxes as Required by RBI/Govt.
iv. Refusal to Issue or Delay in Issuing or Failure to Service or Delay in Servicing or Redemption of Government Securities
v. Other Matters Specified by RBI
Sub-Total
Total No. of Complaints Received

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