| Distribution of Complaints Received against Banks by Offices of RBI Ombudsman (ORBIOs) in India - Part I (2022-2023) | ||||||||
| Banks | Total Complaints | Complaints per Branch | Complaints Related to ATM/Debit Card per 1000 ATM/Debit Card Outstanding | Complaints Related to Credit Card per 1000 Credit Card Outstanding | Digital Complaints per 1000 Digital Transactions Executed through the Bank | Non-digital Complaints per 1000 Accounts1 | ATM/Debit Cards | Mobile/Electronic Banking |
| Public Sector Banks | ||||||||
| State Bank of India | ||||||||
| Bank of Baroda | ||||||||
| Bank of India | ||||||||
| Bank of Maharashtra | ||||||||
| Canara Bank | ||||||||
| Central Bank of India | ||||||||
| Indian Bank | ||||||||
| Indian Overseas Bank | ||||||||
| Punjab And Sind Bank | ||||||||
| Punjab National Bank | ||||||||
| United Commercial Bank | ||||||||
| Union Bank of India | ||||||||
| Total | ||||||||
| Private Sector Banks | ||||||||
| Axis Bank Limited | ||||||||
| Bandhan Bank Limited | ||||||||
| City Union Bank Limited | ||||||||
| Catholic Syrian Bank Limited | ||||||||
| Development Credit Bank Limited | ||||||||
| Dhanlaxmi Bank Limited | ||||||||
| Federal Bank Limited | ||||||||
| Housing Development Finance Corporation Bank Limited | ||||||||
| Industrial Credit and Investment Corporation of India Bank Limited | ||||||||
| Industrial Development Bank of India Bank Limited | ||||||||
| Infrastructure Development Finance Company First Bank Limited | ||||||||
| Indusind Bank Limited | ||||||||
| Jammu & Kashmir Bank Limited | ||||||||
| Karnataka Bank Limited | ||||||||
| Karur Vysya Bank Limited | ||||||||
| Kotak Mahindra Bank Limited | ||||||||
| Nainital Bank Limited | ||||||||
| Ratnakar Bank Limited | ||||||||
| South Indian Bank Limited | ||||||||
| Tamilnad Mercantile Bank Limited | ||||||||
| Yes Bank Limited | ||||||||
| Total | ||||||||
| Payment Banks | ||||||||
| Airtel Payments Bank Limited | ||||||||
| Fino Payments Bank Limited | ||||||||
| India Post Payments Bank Limited | ||||||||
| Jio Payments Bank Limited | ||||||||
| National Securities Depository Limited (NSDL) Payments Bank Limited | ||||||||
| Paytm Payments Bank Limited | ||||||||
| Total | ||||||||
| Small Finance Banks | ||||||||
| Au Small Finance Bank Limited | ||||||||
| Capital Small Finance Bank Limited | ||||||||
| Equitas Small Finance Bank Limited | ||||||||
| Esaf Small Finance Bank Limited | ||||||||
| Fincare Small Finance Bank Limited | ||||||||
| Jana Small Finance Bank Limited | ||||||||
| North East Small Finance Bank Limited | ||||||||
| Shivalik Small Finance Bank Limited | ||||||||
| Suryoday Small Finance Bank Limited | ||||||||
| Ujjivan Small Finance Bank Limited | ||||||||
| Unity Small Finance Bank Limited | ||||||||
| Utkarsh Small Finance Bank Limited | ||||||||
| Total | ||||||||
| Foreign Banks | ||||||||
| Ab Bank Limited | ||||||||
| Abu Dhabi Commercial Bank PJSC | ||||||||
| American Express Banking Corp. | ||||||||
| Barclays Bank Plc | ||||||||
| Bank of America National Association | ||||||||
| Bank of China Limited | ||||||||
| Bnp Paribas | ||||||||
| Citibank N.A | ||||||||
| DBS Bank India Limited | ||||||||
| Deutsche Bank Ag | ||||||||
| Doha Bank Q.P.S.C. | ||||||||
| Emirates Nbd Bank (P.J.S.C.) | ||||||||
| First Abu Dhabi Bank PJSC | ||||||||
| Firstrand Bank Ltd | ||||||||
| Hongkong and Shanghai Banking Corpn. Ltd. | ||||||||
| Jpmorgan Chase Bank National Association | ||||||||
| Mufg Bank Ltd. | ||||||||
| Natwest Markets Plc. | ||||||||
| Qatar National Bank (Q.P.S.C) | ||||||||
| Sberbank | ||||||||
| SBM Bank (India) Limited | ||||||||
| Shinhan Bank | ||||||||
| Sonali Bank | ||||||||
| Standard Chartered Bank | ||||||||
| United Overseas Bank Limited | ||||||||
| Woori Bank | ||||||||
| Total | ||||||||
| All Regional Rural Banks | ||||||||
| All Co-Operative Banks | ||||||||
| Grand Total | ||||||||
