Category-wise Number of Complaints Received under Banking Ombudsman Scheme in India (2016-2017 to 2021-2022) | ||||||||||||
Category | 2016-2017 | %age | 2017-2018 | %age | 2018-2019 | %age | 2019-2020 | %age | 2020-2021 | %age | 2021-20221 | %age |
ATM/ Debit Cards | ||||||||||||
Credit Cards | ||||||||||||
Deposit Accounts Related | ||||||||||||
DSAs and Recovery Agents | ||||||||||||
Failure to Meet Commitments | ||||||||||||
Levy of Charges without Prior Notice | ||||||||||||
Loans and Advances | ||||||||||||
Mobile/Electronic Banking | ||||||||||||
Non-adherence to BCSBI Codes | ||||||||||||
Non-observance of Fair Practice Code | ||||||||||||
Notes and Coins | ||||||||||||
Others | ||||||||||||
Out of Purview of e-Ombudsman Schemes | ||||||||||||
Para Banking | ||||||||||||
Pension Payments | ||||||||||||
Remittances | ||||||||||||
Total |