| Category-wise Distribution of Complaints under Clause 8 of Ombudsman Scheme for Digital Transactions (OSDTs) in India (2019-2020 to 2021-2022-upto November 2021) | ||||||
| Category | 2019-2020 (July-Jun.) | In %age | 2020-2021 | In %age | 2021-20221 | In %age |
| Fund Transfers/UPI/BBPS/Bharat QR Code | ||||||
| Mobile/Electronic Fund Transfers/Mobile/Electronic Banking | ||||||
| Non-reversal of Funds Due to Wrong Beneficiary Transfer by System Participant | ||||||
| Prepaid Payment Instruments (PPI) | ||||||
| Violation of RBI Directives in Relation to Fees/Charges | ||||||
| Out of Subject | ||||||
| Others | ||||||
| Total | ||||||
